FAQ

Below are some of the most frequently asked questions clients have about attending our spa.  If you have any other questions, or would like to schedule an appointment, we would love to hear from you.
A: We respectfully ask that you give the Spa at least 24 hours notice if you must cancel an appointment. The full service(s) cost will be charged for any late cancellation or no-show appointments.
A: We ask that you arrive at least 30 minutes prior to the start time of your first scheduled service. This allows you time to check in at the desk, change into your robe and sandals and relax. We also recommend that you shower before any massage or body service, as a warm shower helps relax the muscles, making them more receptive to touch. You may choose to arrive even earlier to take advantage of the Spa amenities – steam shower, relaxation room with fireplace, waterfall, lounge and garden view.
A: Arriving late will limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not inconvenienced, and the full treatment price will apply.
A: We will provide you with a warm robe and sandals to wear during your spa experience. We also have lockers for you to leave your personal belongings in during your time at the spa. Towels, water, and personal amenities are available for use throughout the Spa.  Because we cannot be responsible for lost or damaged items, we request that you do not bring any valuables to the Spa. You may lock your personal belongings in your spa locker.
A: We will provide you with a robe to wear throughout the Spa. Before your service, your therapist will take you to your private treatment room and explain how the service will begin. He or she will then leave the room to allow you time to get comfortable under a towel or sheet. During your service, you will be professionally draped at all times – the therapist will only uncover the body part he or she is working on at the time. After the service, your therapist will leave the room again to allow you privacy to get dressed. So, you don’t need to wear anything under your robe or during your service. Some guests are more comfortable leaving their undergarments on or wearing a bathing suit during massage services, and this is acceptable as well.
A: You may order lunch from the surrounding restaurants, place your order with the receptionist.
A: We respectfully request that guests do not bring their children to services with them.
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In order to preserve the relaxing environment of the Spa, we ask that you turn off your cell phone, e-mail and other electronic devices.
A: If you enjoy your experience, you may, the normal gratuity is 15 to 20 percent of the services rendered.
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Although this is a personal decision, we recommend allowing several hours between shaving and receiving any service that involves an exfoliation (body services, scrubs, gentlemen’s facial) this will decrease the risk of skin irritation or discomfort.
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Please advise our staff of any special requests, sensitivities or allergies, if you are nursing, breast-feeding, or taking any medications. We also appreciate you sharing any pertinent information when you call to make your Spa appointments. We will use this information to keep you comfortable and safe throughout your Spa experience. Please notify us of any discomfort or preferences regarding room temperature, music volume, or massage pressure during your Spa experience.
A: Expectant guests may receive any nail, cosmetic services and most facial services.  Once you are safely into your second trimester, pregnant guests may receive a prenatal massage. Most expectant moms can also enjoy hydrotherapies.  We recommend that you check with your physician before booking any Spa services. We will not perform wraps, hot stone services, deep tissue work on expectant guests.
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We recommend that you check with your physician before visiting us.  Please notify us of any special needs or concerns when you book your services. Your therapist will also briefly review your health history with you before beginning your service. If he or she believes that the service you have scheduled is unsafe for you based on any information given, he or she may recommend canceling the service, booking another service instead, or modifying the service to make it safe for you. As we are most interested in your safety and comfort, we reserve the right to refuse service to any guest at any time.
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We take numerous precautions including sanitizing instruments, using disposables and most of all we are proud to use pipe less pedicure chairs. Traditional pedicure chairs contain pipes that can’t be accessed or either has to be disassembled in order to clean.  Thus, the pipes retain dirty water that can harbor infectious bacteria.  Our pedicure chairs contain no pipes in which water can be retained, so microbial contamination is prevented. Further, we sanitize and disinfect all of our equipment and tools between every service to reduce health risks to our guests.
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That is your option but during all treatments you will be draped.  Standards of draping are designed to ensure modesty and comfort for both the guest and the therapist.
A: Absolutely, this is your treatment; communicate with the staff regarding room temperature, pressure and technique.
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All of our therapists are licensed and have graduated from highly respected schools.
A: We have both male and female massage therapist.  If you prefer one over the other, please request it when scheduling your appointment.

admin | datetime April 13, 2009 2:21 pm